Ellie & Sage Boutique

Return & Refund Policy

We're sorry to hear you're not satisfied with your order! We want to make the return process as smooth as possible for you.

Return Shipping Responsibility

• If the return is caused by the consumer, the consumer is responsible for the shipping fee to our central warehouse in Asia. The specific fee is based on the express company you choose.
• If the return is due to our error (damaged or incorrect items received), the consumer is not required to bear the shipping fee.

Damaged or Incorrect Order Received?

Please send us an email at support@ellieandsageboutique.com and we will arrange a free return shipment. You will not be required to cover any shipping costs in this case.

Return Policy

You can return your order within 30 days of receipt. All returns are shipped to our central warehouse in Asia at the customer's expense — the cost of return shipping typically ranges between $10–$30 AUD, depending on the express company you choose. We strongly recommend using a Track & Trace service for your return, as we cannot be held responsible for lost returns.

Follow these 3 simple steps to return your product:

1. Contact Us Email us at support@ellieandsageboutique.com with your order number and the reason for your return. We'll guide you through the next steps.

2. Send Your Package Once you've received instructions from us, return the items to our central warehouse in Asia, at the address we provide and at your own expense. Make sure to use a shipping method with a Track & Trace code. As the sender, you are responsible for the return, so we strongly recommend choosing a traceable shipping option.

3. Receive Your Refund Once we receive your return in good condition, we will process the refund to your bank account within 14 business days.

Cancellation Policy

We understand that sometimes you may reconsider your purchase. However, please be advised that all purchases are final and cannot be cancelled once an order is placed. If you need to initiate a return, please refer to our return policy outlined above.

Important Notes

• To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached. The product should show no signs of use.
• We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.
• All returns are sent to our central warehouse in Asia at the customer's expense.
• If you have any questions or need further assistance, feel free to contact us at support@ellieandsageboutique.com.